2 articles
Getting started
Set up your workspace and bring the team into StarrPoint.
Help Center
Answers for building a stronger sales rhythm.
Find setup guides, product references, troubleshooting steps, and support paths for teams using StarrPoint to run rewards, leaderboards, coaching, and analytics.
Suggested search
“How do I launch my first leaderboard?”
Set up a new StarrPoint workspace
Create the first workspace, prepare roles, and give your sales team a clean launch path.
Configure point rules for your first campaign
Define which sales activities earn points, when they count, and how the team should read the score.
Contact support
Send account, billing, security, or rollout questions to the team.
Browse by topic
Start with the part of StarrPoint you are working on.
1 articles
Users and roles
Manage admins, managers, reps, permissions, and invitations.
1 articles
Rewards
Configure points, redemptions, catalogs, and budgets.
1 articles
Leaderboards
Create contests by behavior, role, team, or time period.
1 articles
Coaching
Use coaching signals, streaks, and manager queues.
1 articles
Analytics
Read dashboards, exports, trends, and performance signals.
Popular articles
The guides teams open first.
Getting started
Set up a new StarrPoint workspace
Create the first workspace, prepare roles, and give your sales team a clean launch path.
5 min
Getting startedConfigure point rules for your first campaign
Define which sales activities earn points, when they count, and how the team should read the score.
6 min
Users and rolesInvite users and assign roles
Add admins, managers, and reps with the right access before launching boards or rewards.
4 min
RewardsBuild a reward catalog
Create rewards that feel motivating while keeping budget, fulfillment, and approval under control.
7 min
Troubleshoot the most common setup issues.
Most support questions come from rules, permissions, time windows, or integration settings. Start with the checklist before opening a ticket.
A user cannot access the workspace
Check invite status, role assignment, email spelling, SSO rules, and whether the user was deactivated.
Points are not appearing
Review the active point rule, connected activity source, date range, and whether the action qualifies.
A leaderboard looks wrong
Confirm the contest window, eligible users, selected activity type, and any team filters.
Rewards need approval
Check budget ownership, redemption status, fulfillment notes, and workspace approval settings.
Need a human answer?
Send the StarrPoint team the workspace name, user email, article you followed, and what you expected to happen.
General support
1 business day
Billing questions
1-2 business days
Security issues
Priority review